{"id":573489,"date":"2025-10-01T11:31:54","date_gmt":"2025-10-01T08:31:54","guid":{"rendered":"https:\/\/web2print.ro\/shop\/?page_id=573489"},"modified":"2025-10-01T12:17:36","modified_gmt":"2025-10-01T09:17:36","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/web2print.ro\/shop\/politica-de-retur\/","title":{"rendered":"Politica de retur"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]<strong>Politica de retur \u2013 B2B<\/strong><\/p>\n<p>Prezenta politic\u0103 de retur se aplic\u0103 tuturor comenzilor plasate pe site-ul [Nume Magazin \/ Web2Print Bucure\u0219ti S.R.L.] de c\u0103tre persoane juridice (clien\u021bi B2B \u2013 companii, institu\u021bii, PFA etc.).<\/p>\n<p><strong>1. Principii generale<\/strong><\/p>\n<p>V\u00e2nz\u0103rile realizate prin intermediul site-ului sunt exclusiv B2B (Business to Business).<\/p>\n<p>Clien\u021bii persoane juridice nu beneficiaz\u0103 de dreptul de retragere de 14 zile aplicabil consumatorilor persoane fizice conform legisla\u021biei \u00een vigoare (OUG 34\/2014).<\/p>\n<p>Retururile sunt acceptate numai \u00een cazurile de:<\/p>\n<ul>\n<li>produse livrate gre\u0219it fa\u021b\u0103 de comand\u0103,<\/li>\n<li>produse defecte sau cu vicii de fabrica\u021bie constatate la recep\u021bie,<\/li>\n<li>neconformit\u0103\u021bi \u00eentre specifica\u021biile tehnice agreate prin comand\u0103 \u0219i produsele efectiv livrate.<\/li>\n<\/ul>\n<p><strong>2. Condi\u021bii de retur<\/strong><\/p>\n<p>Clientul are obliga\u021bia de a verifica produsele la recep\u021bie \u0219i de a notifica \u00een scris orice problem\u0103 \u00een termen de maxim 3 zile lucr\u0103toare de la primirea comenzii.<\/p>\n<p>Notificarea se face prin email la adresa: [email companie], \u00eenso\u021bit\u0103 de:<\/p>\n<ul>\n<li>copie factur\u0103 \u0219i num\u0103r comand\u0103,<\/li>\n<li>descrierea problemei,<\/li>\n<li>fotografii\/alte dovezi clare privind produsul neconform.<\/li>\n<\/ul>\n<p>Produsele trebuie returnate \u00een ambalajul original (dac\u0103 este posibil) \u0219i \u00eenso\u021bite de Formularul de Retur completat (pus la dispozi\u021bie de c\u0103tre [Nume Magazin]).<\/p>\n<p><strong>3. Modalitate de solu\u021bionare<\/strong><\/p>\n<p>Dup\u0103 recep\u021bionarea \u0219i verificarea returului, compania va confirma \u00een scris acceptarea sau refuzul acestuia.<\/p>\n<p>\u00cen caz de acceptare, solu\u021bia aplicat\u0103 va fi exclusiv \u00eenlocuirea produsului cu unul conform specifica\u021biilor comenzii.<\/p>\n<p>Nu se aplic\u0103 rambursarea contravalorii produselor returnate.<\/p>\n<p><strong>4. Costuri de transport<\/strong><\/p>\n<p>\u00cen cazul unui retur justificat (produs defect sau livrare gre\u0219it\u0103), costurile de transport tur-retur vor fi suportate de c\u0103tre [Nume Magazin].<\/p>\n<p>\u00cen cazul unui retur nejustificat (ex: erori de comand\u0103 ale clientului, produse deteriorate dup\u0103 recep\u021bie din vina clientului), costurile de transport \u0219i manipulare revin integral clientului.<\/p>\n<p><strong>5. Excep\u021bii<\/strong><\/p>\n<p>Nu se accept\u0103 retur pentru:<\/p>\n<ul>\n<li>produse personalizate sau realizate la comand\u0103 (ex: tip\u0103rituri, ambalaje personalizate, produse cu logo aplicat etc.),<\/li>\n<li>produse deteriorate ca urmare a utiliz\u0103rii necorespunz\u0103toare, depozit\u0103rii defectuoase sau altor cauze ce nu \u021bin de viciile de fabrica\u021bie,<\/li>\n<li>produse returnate f\u0103r\u0103 o notificare prealabil\u0103 \u0219i f\u0103r\u0103 acceptul scris al companiei.<\/li>\n<\/ul>\n<p><strong>6. Dispozi\u021bii finale<\/strong><\/p>\n<p>Prin plasarea unei comenzi, clientul B2B declar\u0103 c\u0103 a citit, \u00een\u021beles \u0219i acceptat integral prezenta Politic\u0103 de retur.<\/p>\n<p>Prezenta politic\u0103 de retur se aplic\u0103 tuturor comenzilor plasate pe site-ul web2print.ro de c\u0103tre persoane juridice (clien\u021bi B2B \u2013 companii, institu\u021bii, PFA etc.).<\/p>\n<p>Produsele trebuie returnate \u00een ambalajul original (dac\u0103 este posibil) \u0219i \u00eenso\u021bite de Formularul de Retur completat (pus la dispozi\u021bie de c\u0103tre Web2Print ).<\/p>\n<p>\u00cen cazul unui retur justificat (produs defect sau livrare gre\u0219it\u0103), costurile de transport tur-retur vor fi suportate de c\u0103tre Web2Print.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f573505-o1\" lang=\"ro-RO\" dir=\"ltr\" data-wpcf7-id=\"573505\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/shop\/wp-json\/wp\/v2\/pages\/573489#wpcf7-f573505-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formular de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"573505\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ro_RO\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f573505-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><strong>Formular de retur<\/strong>\n<\/p>\n<p>Completeaz\u0103 toate c\u00e2mpurile obligatorii pentru a solicita returul produselor.\n<\/p>\n<p><br \/>\n<label>Nume complet*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><br \/>\n<label>Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><br \/>\n<label>Telefon*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span> <\/label>\n<\/p>\n<p><br \/>\n<label>Motiv retur*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"return-reason\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><br \/>\n<label>Nume titular cont*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"account-holder\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"account-holder\" \/><\/span> <\/label>\n<\/p>\n<p><br \/>\n<label>IBAN cont*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"iban\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"iban\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Trimite cererea de retur\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]Politica de retur \u2013 B2B Prezenta politic\u0103 de retur se aplic\u0103 tuturor comenzilor plasate pe site-ul<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-573489","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/web2print.ro\/shop\/wp-json\/wp\/v2\/pages\/573489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web2print.ro\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web2print.ro\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web2print.ro\/shop\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/web2print.ro\/shop\/wp-json\/wp\/v2\/comments?post=573489"}],"version-history":[{"count":4,"href":"https:\/\/web2print.ro\/shop\/wp-json\/wp\/v2\/pages\/573489\/revisions"}],"predecessor-version":[{"id":573509,"href":"https:\/\/web2print.ro\/shop\/wp-json\/wp\/v2\/pages\/573489\/revisions\/573509"}],"wp:attachment":[{"href":"https:\/\/web2print.ro\/shop\/wp-json\/wp\/v2\/media?parent=573489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}